Picking up from yesterday –
I mean, I know it absolutely might not be about me, of course. But it feels a little like it is since I got such a big response. You read the literal exact screenshots of the exchange. Did I come off as rude? You can tell me if I did.
I wasted hundreds of dollars for no reason. I’m *not* mad at them because the city forced them to cancel their race. Their hands were tied. How could I be mad about that? I’m mad that they had information for over 9 hours the day before the race without sending an email about it (the easiest way to make sure everyone would know). I’m upset that my flight didn’t leave until after 6pm. There was ample time for me to find out and not have to go. (And I was not the only person with a story like this.)
And I believe I have a legitimate right to be made about that. But again, please tell me if you think I’m being unreasonable.
I just personally don’t think it has to be an “us against our mean customers” thing. Just an apology for mishandling the situation would’ve made me feel approximately 1,000 times better than just continuing to defend something that could’ve been done better.
And then there’s a big string of contents just totally defending this place. It is totally taking way too much self control (which might not last forever) to not go on there and trying to give a piece of my mind – especially to the person who said, “In this day and age who would register and not follow your social media? It happens!! Get over it! Hurricane Matthew caused cancellation of vero beach in Oct. we are alive…we will live to run again!”
Because I just want to explain, “We’re not upset about the weather! We’re upset about ruined weekends and lost money – that didn’t have to be lost. That’s the big part. Had the race found out at 9pm, and we were all already there. Okay. What else could they have done? But that wasn’t the case. They knew for more than a full workday and couldn’t write an email…
And I’ll finish this out soon!